Dumb things to ask when renting a car
Renting a car.
A brief guide to some ettiquette which will make all our lives easier.
1. First of all, READ THE TERMS AND CONDITIONS when you make the reservation. If you are concerned about anything IT IS OK to call us, we would much rather answer your queries beforehand than deal with a problem on the desk when there is a huge queue behind you. If you are coming in late at night ALWAYS put your flight number on the booking, or call us and let us know. Without a flight number we will not wait for you.
2. When you come up to the desk, have your driving licence and credit card ready. Tell us your last name. Waving a reference number in our face is insulting and pretty useless as your name is easier to find and remember than a random sequence of numbers. We only need it if we can't find you on the system.
3. Let us ask the questions first, we can help you with directions and guide you when we get to the end. We have to process the details in a particular order and it is most distracting to be pulling out maps and directions half-way through a rent.
4. If you don't like the car we've got prepared for you, don't act like a 6 year old who has got the wrong kind of toy. Ask us if we have an alternative available, as we usually can swap. If not, try to be nice. We're human as well.
5. Please don't talk on you mobile whilst we are serving you. It's just fucking rude.The same goes for eating and drinking. Can you just wait ten minutes?
6.If you have had to wait in a queue for a long time, don't take it out on us. We cannot go any faster than the computer allows us and we don't want to be rushed off our feet either.
More to come........
A brief guide to some ettiquette which will make all our lives easier.
1. First of all, READ THE TERMS AND CONDITIONS when you make the reservation. If you are concerned about anything IT IS OK to call us, we would much rather answer your queries beforehand than deal with a problem on the desk when there is a huge queue behind you. If you are coming in late at night ALWAYS put your flight number on the booking, or call us and let us know. Without a flight number we will not wait for you.
2. When you come up to the desk, have your driving licence and credit card ready. Tell us your last name. Waving a reference number in our face is insulting and pretty useless as your name is easier to find and remember than a random sequence of numbers. We only need it if we can't find you on the system.
3. Let us ask the questions first, we can help you with directions and guide you when we get to the end. We have to process the details in a particular order and it is most distracting to be pulling out maps and directions half-way through a rent.
4. If you don't like the car we've got prepared for you, don't act like a 6 year old who has got the wrong kind of toy. Ask us if we have an alternative available, as we usually can swap. If not, try to be nice. We're human as well.
5. Please don't talk on you mobile whilst we are serving you. It's just fucking rude.The same goes for eating and drinking. Can you just wait ten minutes?
6.If you have had to wait in a queue for a long time, don't take it out on us. We cannot go any faster than the computer allows us and we don't want to be rushed off our feet either.
More to come........
posted by Hovercat @ 5:07 AM
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