it's not a fire anymore

Just an addendummy type thing, the two cars involved in the earlier post did not catch fire, they were involved in a 'Thermal Incident' -according to our insurance department. Just so you know!

Legs are for walking on.

One of the high irritant factors in this job is the constant bitching and moaning that you get from the lovely customers. One particular irrittant of mine is when people (usually the businessmen) moan when they have to walk further than 10 metres to get to their car. Some get really offended, and they have to carry nothing more than their fat arse and a piece of hand-luggage.

If you want your car brought to the door, break both your legs and return to me in a wheelchair. There are people out there that can't walk at all and you're moaning about having to shift your ass 100 metres? Doesn't impress us, and we don't care if you're the CEO of a massive company. You're still lazy in our eyes.

Dumb things to ask when renting a car

Renting a car.
A brief guide to some ettiquette which will make all our lives easier.


1. First of all, READ THE TERMS AND CONDITIONS when you make the reservation. If you are concerned about anything IT IS OK to call us, we would much rather answer your queries beforehand than deal with a problem on the desk when there is a huge queue behind you. If you are coming in late at night ALWAYS put your flight number on the booking, or call us and let us know. Without a flight number we will not wait for you.
2. When you come up to the desk, have your driving licence and credit card ready. Tell us your last name. Waving a reference number in our face is insulting and pretty useless as your name is easier to find and remember than a random sequence of numbers. We only need it if we can't find you on the system.
3. Let us ask the questions first, we can help you with directions and guide you when we get to the end. We have to process the details in a particular order and it is most distracting to be pulling out maps and directions half-way through a rent.
4. If you don't like the car we've got prepared for you, don't act like a 6 year old who has got the wrong kind of toy. Ask us if we have an alternative available, as we usually can swap. If not, try to be nice. We're human as well.
5. Please don't talk on you mobile whilst we are serving you. It's just fucking rude.The same goes for eating and drinking. Can you just wait ten minutes?
6.If you have had to wait in a queue for a long time, don't take it out on us. We cannot go any faster than the computer allows us and we don't want to be rushed off our feet either.


More to come........

Wheels on fire.....

Dear customer.

If your car starts to smoke , bring it back, change it over or call the Breakdown people. That is what they are there for.

This is a car that a customer picked up and swapped over after she complained about the car smoking.. Twenty minutes later it was a burnt out wreck. Took out the car next to it as well!



It was with a mixture of horror and amusement that we all looked on. I've never seen the bumper of a car melt off before. Thank goodness that the customer swapped it over and
nobody was hurt!

first post nerves

I work in Car rent. Car rent has a somewhat dodgy reputation. They set the rules at head office, and we, the hapless RSAs have to deal with the crying, shouting and low level abuse from the customers.
I'm hoping to use this blog as a little release valve for myself and hopefully provide some amusement for all the Car Rental Agents out there.